- Customer Interaction:Responding to customer inquiries, resolving complaints, and providing information about products and services through various channels like phone, email, and chat.
- Relationship Management:Building rapport with customers, understanding their needs, and fostering positive relationships to enhance customer loyalty and retention.
- Issue Resolution:Investigating and resolving customer issues, escalating complex problems when necessary, and ensuring customer satisfaction with the resolution.
- Feedback Collection and Analysis:Gathering customer feedback, analyzing it to identify areas for improvement, and contributing to the development of better products and services.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling financial transactions.
- Knowledge of banking procedures and regulations.
- Ability to work independently and responsibly.
Job Type: Full-time
Pay: Rs50,000.00 - Rs70,000.00 per month
Work Location: In person