Key Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Resolve complaints and provide appropriate solutions
- Maintain accurate records of customer interactions
- Promote products or services and generate sales leads
- Follow communication procedures and company policies
Required Skills
- Strong communication and active listening
- Patience, empathy, and problem-solving abilities
- Familiarity with CRM systems and basic computer skills
- Ability to multitask and manage time effectively
Qualifications
- High school diploma (minimum); additional certifications are a plus
- Prior experience in customer service is often preferred
Bonus Traits
- A calm demeanor under pressure
- A genuine desire to help people
- Adaptability to different customer personalities
Job Types: Full-time, Contract
Pay: Rs40,000.00 - Rs50,000.00 per month
Work Location: In person