Job Title: Customer Service Agent.
Expected start date
ASAP (position is open if you can still read this)
Positions Open
10
Experience required
Fresh or atleast 1 year of experience.
Education required
Education is flexible; however, a background in engineering is a plus
Salary package
- Competitive salary and benefits package
- Monthly performance-based increments & cash bonuses
Perks
- Opportunity to work & grow with a Y-Combinator backed Founder who has been doing startups for more than a decade
- More than 90% of customers are based in the USA (get exposure working on cutting-edge/disruptive tech)
- Opportunity to travel abroad and gain invaluable exposure
- We have offices in Pakistan, Qatar & America.
- Experience Hyper-growth in your career based on the Silicon Valley mindset
- A strong base salary
- Flexible working hours
- High performance oriented and resilient work environment / workstation
- Company Issued Laptops/ Electronic Devices based on need and performance
- Free Food ( Breakfast / Lunch / Dinner/ Snacks/ Fruits and Beverages)
- 24/7 Access to the office
- Performance base paid cool-off period
- Dedicated time / Access to a plethora of Learning Resources
- Knowledge base mini library present at the office
- Fastest network (internet) in Pakistan
- Medical insurance, treatment and employee care for astronauts
- Overnight Stay Facilitation: Sleeping pods and Lockers
- Recreational activities / trips
- Highest Grade Massage Chairs
- Gaming corner - PS5
- Insured parking space
- Support team available for facilitation of employees
- Taxation, Accounts and legal assistance for the employees.
- The best work culture/team environment in the world! Primed to set you up for either running your own company or being a C-Level Executive in one.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Collaborate with cross-functional teams to resolve complex service requests
- Support onboarding of new customers by delivering introductory walkthroughs
- Troubleshoot basic technical issues and provide accurate solutions
- Guide customers through product features and account setup
- Escalate complex issues to relevant departments or supervisors
- Participate in regular training sessions to stay updated on product and policy changes
- Maintain detailed and accurate customer interaction records
- Follow communication scripts and adhere to support protocols
- Meet performance targets related to response time, resolution rate, and satisfaction
- Collect customer feedback and suggest improvements to processes
- Monitor customer sentiment and escalate trends to the management team
- Maintain compliance with data privacy and confidentiality guidelines during all interactions
- General Requirements:
- Bachelor’s degree in Business, Communications, IT, or a related field
- Strong verbal and written communication skills in English with a professional tone
- Familiarity with mobile/telecom or SaaS industries is a plus
- High energy and confidence while speaking to the clients.
- Ability to handle high-pressure situations while maintaining a calm demeanor
- Solid multitasking skills with the ability to manage multiple conversations and tasks simultaneously
- Proven ability to troubleshoot basic technical issues across web and mobile platforms
- Familiarity with CRM tools (e.g., Zendesk, Salesforce, Freshdesk) and ticketing systems
- Comfortable navigating spreadsheets, internal dashboards, and documentation tools
- Strong listening skills with the ability to interpret and respond to customer needs accurately
- Ability to quickly adapt to new technologies, workflows, and service updates
- Good judgment and discretion when handling sensitive customer information
- Willingness to work in rotating shifts, weekends, or U.S.-based time zones if required
- Self-motivated with strong time management and organizational capabilities
- Team-oriented mindset with a proactive approach to communication and collaboration
- Bachelor’s degree in Business, Communications, IT, or a related field
- Preferred Characteristics:
- Prior experience in customer support or call center environments
- Calm and patient demeanor when handling difficult situations
- Fast learner with a proactive approach to new tools and processes
- Strong attention to detail and organizational skills
- Passion for helping people and delivering high-quality service
- Positive attitude and strong work ethic
- Prior experience in customer support or call center environments
- Individual Characteristics:
- Unwavering commitment to quality and customer satisfaction
- Resilient mindset with the stamina to persevere through challenges
- Self-disciplined with a consistent work ethic and the courage to address issues directly
- Proactive in seeking and providing constructive feedback
- Committed to continuous learning and self-improvement
- Team player who values collective success over individual accolades
- Accountable for own work and responsible in exercising professional freedom
- Demonstrates integrity and builds trust through consistent, reliable performance
- Exhibits high energy and maintains a positive attitude in all situations
- Contributes to a respectful work environment, valuing diversity of thought and background
- Collaborative mindset with a focus on achieving team goals
- Highly adaptable and flexible in the face of changing priorities and environments
- Unwavering commitment to quality and customer satisfaction
- Self-motivated to complete tasks independently while excelling in team settings
- Resilient and persistent, with the stamina to overcome challenges
- Strong ethical foundation with the courage to address issues directly
- Detail-oriented while maintaining a strategic perspective
- Unwavering commitment to quality and customer satisfaction