Expected start date
ASAP (position is open if you can still read this)
Positions Open
2
Experience required
Minimum 2-3 years of exceptional experience or more.
Education required
Education is flexible; However Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Salary package
- Competitive salary and benefits package
- Monthly performance-based increments & cash bonuses
Perks
- Opportunity to work & grow with a Y-Combinator backed Founder who has been doing startups for more than a decade
- More than 90% of customers are based in the USA (get exposure working on cutting-edge/disruptive tech)
- Opportunity to travel abroad and gain invaluable exposure
- We have offices in Pakistan, Qatar & America.
- Experience Hyper-growth in your career based on the Silicon Valley mindset
- A strong base salary
- Flexible working hours
- High performance oriented and resilient work environment / workstation
- Company Issued Laptops/ Electronic Devices based on need and performance
- Free Food ( Breakfast / Lunch / Dinner/ Snacks/ Fruits and Beverages)
- 24/7 Access to the office
- Performance base paid cool-off period
- Dedicated time / Access to a plethora of Learning Resources
- Knowledge base mini library present at the office
- Fastest network (internet) in Pakistan
- Medical insurance, treatment and employee care for astronauts
- Overnight Stay Facilitation: Sleeping pods and Lockers
- Recreational activities / trips
- Highest Grade Massage Chairs
- Gaming corner - PS5
- Insured parking space
- Support team available for facilitation of employees
- Taxation, Accounts and legal assistance for the employees.
- The best work culture/team environment in the world! Primed to set you up for either running your own company or being a C-Level Executive in one.
About the Role:
We are actively seeking a highly driven professional to take full ownership of our IT & Networking department. This role involves end-to-end responsibility for designing, implementing, and maintaining the organization's network infrastructure. The candidate will also lead day-to-day IT support operations, ensuring seamless connectivity and system uptime. Strong leadership, technical expertise, and a proactive mindset are essential. This is a strategic position with significant impact on operational efficiency and security.
Primary Responsibilities:
1- Network Design & Operations
- Architect, deploy, and maintain enterprise network infrastructure: switches, routers, wireless devices, and access points.
- Manage and optimize high-performance Cisco infrastructure including ASR, ISR, and Nexus series equipment to support 10, 40 & 100 Gigabit networking.
- Provide technical support and management for switches, firewalls, VPNs, servers, and virtualization technologies
- Perform Layer 3 network configurations including port forwarding, VLANs, inter-VLAN routing, NAT/PAT, DNS, and DHCP (LAN/WAN).
- Configure and maintain advanced routing protocols such as HSRP, MHSRP, VRRP, and Ether Channel.
- Managing Load Balancing Across the different networks.
- Troubleshooting Network failures and resolving the issues at warp speed. Interacting with the ISP providers in case of backend issues and getting the issue resolved.
- Creating and implementing disaster recovery plans in order to tackle network and nodes failures.
- Configure, manage, and optimize RAID arrays to ensure data redundancy, performance, and fault tolerance across servers and storage systems.
- Monitor RAID health and proactively replace failing drives to prevent data loss and maintain system uptime.
- Configuration of VPNs on Cisco Routers for end-to-end security (Site to Site, Point to Point, and Remote VPNs).
- Manage and maintain VMware virtual environments, ensuring optimal performance and availability. Maintain accurate and up-to-date documentation for VMware environments, including architecture diagrams, configuration settings, and procedures.
- Generate reports on VMware environment performance, capacity, and utilization.
- Manage network-attached storage (NAS) and Azure cloud services. Utilize RMM tools and ticketing systems to track and resolve issues efficiently.
- Support proper electrical planning for server rooms and networking nodes to ensure safety and uptime.
2- IT Support Operations
- Provide end-to-end Level 1, 2, and 3 support for all IT systems including desktops, laptops, peripherals, and networking gear.
- Create and manage user accounts, roles, and permissions with appropriate endpoint security protocols
- Maintain accurate logs of issued IT assets and ensure scheduled hardware maintenance and servicing
- Maintain inventory and procurement documentation and update hardware lifecycle statuses. Getting every single equipment of IT tagged.
- Perform scheduled maintenance of all IT equipment.
- Interact with team members in a professional way to resolve their issues in a timely manner.
- Install and configure computer hardware, software, systems, networks, printers, CCTV cameras, and other utility-based servers.
- Coordinate with Power Infrastructure teams to ensure stable and redundant power delivery to critical IT and networking systems.
3- ML Infrastructure Support
- Actively Coordinate with the Machine Learning Team and assist them in model training purposes.
- Maintain ML inference servers and ensure consistent uptime and thermal efficiency of all compute nodes.
- Maintain logs and performance dashboards for ML workloads and inference APIs.
- Create and maintain high-performance swarm servers/PCs optimized for parallel ML workloads.
- Troubleshoot ML inference servers, compute nodes, and clusters to ensure minimal downtime.
- Develop and document disaster recovery plans specific to ML infrastructure and data pipelines.
- Assist in the creation and management of virtual machines used for model testing or deployment.
- Collaborate in setting up automation scripts or CI/CD pipelines for seamless model updates.
- Track and optimize data usage across ML systems to avoid bottlenecks or resource waste.
- Ensure proper network bandwidth allocation and QoS settings for high-priority ML traffic.
- Ensure all ML systems are compliant with internal OpSec and data access control standards.
- Coordinate with cloud service providers if hybrid or cloud-hosted ML deployment is involved.
4- Procurement & Vendor Coordination
- Handle procurement of IT equipment (locally and internationally), including evaluation and comparison via cost-performance selection matrices.
- Analyzing the MPPC and involving the required stakeholders for efficient decision making.
- Researching on the best IT equipment, accessories and components to be selected for mid-end and high-end workstations.
- Constantly building relations and exploring new vendors and maintaining long lasting partnerships with them. Maintaining an exceptional vendor list for all sorts of equipment to be procured.
- Maintain inventory and procurement documentation and update hardware lifecycle statuses.
5- Operational Security (OpSec)
- Configure and maintain firewall policies, intrusion detection/prevention systems.
- Performing and testing the resilience of the network infrastructure via Penetration Testing.
- Maintain secure VPN access, ensuring strong encryption (e.g., AES-256), IP whitelisting, and device-based restrictions.
- Enforce security logging, auditing, and centralized log collection for forensic and real-time alerting purposes.
- Create and test incident response and disaster recovery plans, ensuring fast recovery from breaches or critical failures.
- Conduct regular network segmentation and enforce micro-segmentation for sensitive systems, including inference servers and critical backend infrastructure.
- Deploy and manage multi-factor authentication (MFA) across all internal systems, cloud platforms, and remote access tools.
- Implement strict access control policies across all systems, using Role-Based Access Control (RBAC) and Least Privilege Principles.
- Monitor DNS traffic and configure DNS filtering and threat intelligence feeds for proactive domain blocking.
- Monitor DNS traffic and configure DNS filtering and threat intelligence feeds for proactive domain blocking.
Technical Requirements:
- Experience with network technologies (e.g., TCP/IP, DNS, DHCP) and troubleshooting network issues.
- Familiarity with IT infrastructure management, including servers, virtual environments, and cloud services.
- Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
- Experience with CISCO routers (e.g., CISCO ASR 1004/1002, CISCO 7201/29011) and switches (e.gCISCO 4948E, 3800 Series, 2900 Series, CISCO Nexus Series)
- Experience with highest End Dell Servers (R740, 730 v4, etc.)
- Proven experience in IT support and server deployment roles.
- Excellent communication skills, both verbal and written.
- Detailed and outstanding knowledge about the installation of firewalls (especially PfSense or Sophos XGS series).
- Experience with RAID configuration, virtualization (e.g., Hyper-V, VMware), clustering, VM migration, load balancing, and server administration (e.g., Vcenter/Vsphere).
- Demonstrate extensive knowledge of routing protocols, including NAT/PAT, Overloading and Overriding of NAT, DNS, Spoofing and Sniffing, DHCP (LAN and WAN based), HSRP (C to C and C to S based), MHSRP, and VRRP.
- Possess a deep understanding of network address translation (NAT), port forwarding, public IP, and private IP.
Plus Points:
- Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are a plus.
- Experience with deployments on Cloud level such as AWS, Azure & GCP.
Individual Requirements:
- Demonstrate exceptional leadership qualities.
- Demonstrating high signs of intelligence.
- Possesses and maintains high integrity and moral values.
- Ambitious and possessing high willingness to learn new technical and professional skillset.
- A flexible and adaptable attitude. Open and friendly personality.
- Extremely high attention to detail and observing ability.
- Exceptional Communication Skills (Both written & verbal)
- Strong problem solving and debugging skills.
- Commitment to quality and customer satisfaction.
- Solution-focused, with the ability to prioritise.