Job Overview
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of verbal or written communication with a positive attitude.Job Description
- Assist customers with their items purchased through the e-commerce website
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through calls, emails, and chat
- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Document each customer query as well as the resulting solution
- Provide alternatives to products/items, which are not available on the e-commerce website
- Follow standard processes and procedures when it comes to providing resolutions
- Stay up to date with the latest updates on system information and process changes
- Able to deal with objections and handle customer pushbacks
Job Specifications
- A Levels/Intermediate or above
- Excellent Written and Verbal Japanese communication
- Expertise in Kanji with N1 or N2 proficiency
- Must have at least 40 WPM
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure