Job Title: Network Security Analyst / Cyber Security Engineer (Firewall Management & Customer Support)
Location: DHA Phase 5, Lahore
Position Overview:
We are seeking a dedicated and skilled Support Specialist to join our team. This role is crucial in providing exceptional technical customer support, managing firewalls, and resolving related issues. The ideal candidate will have strong experience in firewall management, combined with a customer-centric approach. Although this is not a full-time SOC (Security Operations Center) role, you will also assist the internal SOC team with incident handling after completing your customer-facing responsibilities.
Key Responsibilities:
Customer Support:
- Assist customers with technical inquiries, troubleshooting, and issue resolution in a professional and timely manner.
- Provide high-quality customer service, ensuring customer satisfaction through effective problem-solving.
Firewall Management:
- Backup and deploy firewall configurations, ensuring proper setup and maintenance.
- Configure, ship, and troubleshoot firewall-related issues to ensure optimal network security.
- Manage firewall changes, including updates and policy modifications, while ensuring system integrity and minimal downtime.
Reporting Tasks:
- Handle reporting tasks related to firewall configurations, incidents, and changes.
- Ensure reports are accurate, complete, and timely to support internal and customer needs.
Incident Handling (Secondary Role):
- Assist the internal SOC team with incident handling, escalation, and resolution once customer-facing duties are completed.
- Monitor and track incidents, ensuring that SOC team members have the necessary information for prompt responses.
Required Skills and Experience:
Technical Skills:
- Strong understanding of firewall management, including backup, deployment, configuration, and troubleshooting.
- Experience with various firewall platforms and related security technologies.
- Familiarity with incident handling and basic SOC operations, including threat identification and escalation.
Customer Support Skills:
- Proven ability to handle customer-facing support in a professional, effective, and efficient manner.
- Strong communication skills (both written and verbal) to clearly explain technical issues and solutions to non-technical customers.
Other Skills:
- Ability to work effectively in a fast-paced environment with a high level of attention to detail.
- Ability to manage multiple tasks simultaneously while meeting deadlines.
Preferred Qualifications:
- Prior experience in firewall management and incident response within an IT or security environment.
- Certifications in relevant areas such as CompTIA Security+, Cisco CCNA, or equivalent certifications are a plus.
Job Type: Full-time
Work Location: In person