Job Title: Onboarding Specialist
Location: Remote in Karachi, Pakistan | Working Hours: U.S. Time Zone
Employment Type: Full-Time
About the Company:
We are a mission-driven company dedicated to transforming the way people approach their health and wellness. Through pioneering science, intuitive technology, and compassionate coaching, we empower individuals to understand their wellness condition and take actionable steps toward a healthier, happier life.
Job Overview:
We are seeking a reliable, articulate, and tech-savvy Onboarding Specialist to join our growing team. In this vital role, you will serve as the first point of contact for new members during their initial two weeks on the program. You will guide them through the onboarding process, provide device training and technical support, and ensure a seamless transition into our weight loss and wellness program. Your contributions will directly impact member engagement, satisfaction, and long-term success.
Key Responsibilities:
Conduct timely onboarding calls to welcome new members and guide them through the registration process.
Confirm member participation in scheduled Orientation sessions.
Provide comprehensive guidance and support during the first 14 days of the program.
Deliver device training sessions and troubleshoot any technical issues to ensure members can use their devices independently.
Maintain consistent communication with members via phone calls and chat, including availability during evenings and weekends as needed.
Monitor onboarding progress, ensuring members stay engaged and complete required activities consistently.
Collaborate with Health Coaches to deliver recipes, food alternatives, and tailored recommendations to support early member success.
Requirements:
Bachelor’s degree in Science, Engineering, or a related field.
Excellent command of the English language and strong communication skills.
Technologically proficient with a knack for troubleshooting and device support.
Flexibility to work evenings and weekends based on member needs.
Exceptional multitasking skills and the ability to manage multiple onboarding journeys concurrently.
Strong attention to detail, organization, and follow-through.
Why Join Us? Be part of a purpose-driven company making a tangible difference in people's lives. Work remotely in a supportive and collaborative environment. Gain exposure to cutting-edge wellness technologies and methodologies. Enjoy opportunities for professional growth and development.
To Apply: Please submit your resume and a brief cover letter outlining your interest and relevant experience to syedwaleed460@gmail.com.Join us in our mission to build a healthier, happier world.
Job Type: Full-time
Work Location: Remote