Programme Assistant (Case Management)

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Organizational Context and Scope

Established in 1951, IOM is a leading inter-governmental organization providing services to governments and migrants in the field of migration. With its 173 member States and offices in more than 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. 

Pakistan remains the third-largest refugee-hosting country globally, hosting over 1.4 million Afghan refugees holding Proof of Registration (PoR) cards issued by the Government, 840,000 Afghan Citizen Card (ACC) holders, and an estimated 775,000 undocumented Afghan migrants1. With the recent unprecedented change in the political and security situation in Afghanistan, the number of Afghan nationals crossing into Pakistan has increased, with this trend projected to continue in the short to medium term. Owing to their partly informal status, the Afghan migrant populations have largely remained under the radar, not being eligible for any systematic humanitarian assistance – thereby facing significant challenges.

Responsibilities and Accountabilities

Under the direct supervision of the Programme Officer (GBV), the Programme Assistant (Case Management) will be responsible for: 

• Provide direct case management services for urgent protection cases, when required, including conducting comprehensive assessments to identify urgent protection needs as well as implementing and following up on tailored action plans to achieve protection outcomes.
• Assist the Programme Officer (GBV) in reviewing all protection cases, including comprehensive assessments, eligibility and action plans conducted by field protection staff, and providing technical guidance to field protection staff, as needed.
• Assist the Programme Officer (GBV) and working closely with field protection staff to monitor and improve timely and safe implementation of case management services in line with IOM’s Standard Operating Procedures (SOPs), work plans and project objectives, including through weekly and monthly project tracking and reporting tools.
• Follow-up and maintain that data on protection cases is systematically and accurately collected by field protection staff in a confidential manner and entered in relevant tools, databases, and information management (IM) systems to facilitate monitoring and reporting.
• Assisting with other tasks, as needed. 
• Conduct regular field visits in different provinces to monitor service delivery and work performance, conduct weekly meetings to review cases and discuss challenges, case conferences and ad hoc follow-ups with field protection staff.
• Assist the Programme Officer (GBV) in establishing and maintaining good relations with relevant external services providers, providing clear information on IOM’s activities, and strengthening referral pathways for the provision of protection services.
• Assist the Programme Officer (GBV) on the improvement of relevant project tracking and reporting tools as well as periodic review and update of case management SOPs.
• Assist the Programme Officer (GBV), in strengthening the capacities of field protection staff by providing, technical guidance and training sessions on general protection, case management, child protection (CP), gender-based violence (GBV), safe referral pathways, data protection and other relevant topics, and supporting the development, translation and roll-out of training packages.
• Support the Humanitarian, Resilience and Recovery Division (HRRD) and the Protection Unit with other tasks and activities, upon request, including but not limited to conducting field visits, key informant interviews (KIIs), focus group discussions, awareness raising sessions and other activities.

Required Qualifications and Experience

EDUCATION

• Bachelors or Equivalent or Higher degree in development studies, political sciences, social sciences, gender studies, law, human rights or other relevant field from an accredited academic institution with three (3) years of relevant professional experience.
• Or High School Degree/Certificate in the above relevant fields with five (5) years of experience

EXPERIENCE

• Extensive experience supporting general protection, child protection (CP), gender-based violence (GBV) or counter-trafficking (CT), including working in direct contact with beneficiaries.
• Strong experience in providing protection case management responses in protracted displacement context.
• In-depth understanding of the protection sector in Pakistan, its challenges, priorities, and existing referral pathways, and demonstrated knowledge of principles applying to safe referrals. 
• Experience in liaising with external actors and relevant service providers.
• Good experience in providing technical guidance and capacity building on case management, general protection, GBV, CP and other cross-cutting issues.

SKILLS

• Understanding of critical issues around data protection principles and knowledge of safe, confidential and ethical data collection, processing and analysis. 
• Advanced computer skills and literacy (MS Word, Power Point) and proficiency in Excel.

Knowledge of the Afghanistan crisis in Pakistan and understanding of issues related to Afghan migrants and host communities in Pakistan.

Languages 

REQUIRED

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English and Urdu is required (oral and written).

DESIRABLE

Working knowledge of Pashtu and/or Dari.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

 

CORE COMPETENCIES - Behavioural indicators – Level 1

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies