Job Overview
The Clinical Support Specialist is responsible for providing technical and clinical support to healthcare providers and patients. This role involves assisting with the implementation and maintenance of clinical systems, ensuring the efficient operation of healthcare processes, and delivering high-quality customer service.
Key Responsibilities:
- Provide frontline support to healthcare providers and patients regarding clinical systems and software applications.
- Troubleshoot and resolve technical issues related to clinical systems.
- Assist in the setup, configuration, and maintenance of clinical systems.
- Conduct training sessions for healthcare providers on the use of clinical systems and applications.
- Develop and update user guides, training materials, and documentation.
- Respond to inquiries and requests from healthcare providers and patients in a timely and professional manner.
- Escalate complex issues to higher-level support or appropriate departments when necessary.
- Ensure the accuracy and integrity of patient data within clinical systems.
- Assist with data entry, reporting, and analysis as required.
- Adhere to regulatory and compliance standards, including HIPAA and other relevant healthcare regulations.
- Participate in quality assurance activities to ensure the highest standards of clinical support.
- Work closely with IT, clinical staff, and other departments to support the implementation and optimization of clinical systems.
- Participate in team meetings, providing insights and feedback on system performance and user experiences.
Qualifications:
- Bachelor’s degree in healthcare, information technology, or a related field preferred.
- Relevant certifications (e.g., CompTIA Healthcare IT Technician, Certified Clinical Medical Assistant) are a plus.
Experience:
- Minimum of 2 years of experience in a clinical support or technical support role within the healthcare industry.
- Experience with electronic health records (EHR) systems and other clinical applications.
Skills:
- Strong technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and strong organizational skills.
- Proficiency in Microsoft Office Suite and other relevant software.