Job Summary:
We are looking for a Call Handler and Taxi Dispatcher with strong English skills to manage calls, handle administrative tasks, and coordinate taxi dispatches. The ideal candidate is organised, customer-focused, and thrives in a fast-paced environment.
Key Responsibilities:
Call Handling:
Manage inbound/outbound calls, address inquiries, and resolve issues.
Taxi Dispatching:
Assign jobs to drivers, monitor trip status, and communicate updates.
Administrative Support:
Perform data entry, maintain databases, and manage emails.
Customer Service:
Provide excellent service, resolve complaints, and ensure customer satisfaction.
Reporting:
Generate reports on call volumes and dispatch efficiency.
Requirements:
Language Skills: Fluent in English (written and spoken).
Experience: Previous experience in call handling, dispatching, or customer service.
Technical Skills: Proficient in Microsoft Office and dispatch software.
Communication: Strong verbal and written skills.
Organisational Skills: Ability to multitask and prioritise.
Preferred Qualifications:
Experience in transportation/logistics.
Familiarity with local geography.
Job Type: Full-time
Pay: Rs25,000.00 - Rs45,000.00 per month
Application Question(s):
- Ability to use Phone and Create Bookings
- Fibre Internet
Education:
- Intermediate (Preferred)
Experience:
- Call Handling: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: Remote