Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
The ideal candidate will have excellent problem-solving skills, a strong passion for customer service, and a solid understanding of hardware and software troubleshooting. The role requires effective communication skills and the ability to work well in a team-oriented, fast-paced environment.
Responsibilities
- Provide Technical Support to the internal users via phone call, email and in-person
- Diagnose and troubleshoot hardware, software, network, and IT system issues on desktops, laptops, and other devices.
- Install, configure, and maintain new computer hardware, operating systems, and software applications.
- Document IT processes and procedures.
- Ensure high standards of customer service and clear communication with users.
- Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems.
- Monitor and maintain the health and performance of IT systems
- Research and stay updated on emerging technologies
Requirements
- Bachelor's degree in computer science, Information Technology, or related field
- Minimum 1 - 2 years of experience in Technical Support
- Strong knowledge of computer systems and technologies
- Experience with troubleshooting hardware and software issues
- Capable of creating a root cause analysis on issues
- Excellent and effective customer service and communication skills
- Experience as an IT support in a call center or something similar
- Ability to prioritize and manage multiple tasks
- Capable of task management and customer handling
- Available to work onsite and remotely.