Job Title: VDI Support Engineer & Analyst (Contract)
Location: Remote (U.S. Based hours)
Duration: 24 Weeks
Pay Rate: ₨1,500–2,500 PKR/hour
Travel: 0%
About the Role:
We’re seeking a VDI Support Engineer & Analyst to support users transitioning from Citrix to Windows 365 (W365) virtual machines. You’ll guide users through onboarding, troubleshoot technical issues, and ensure a smooth virtual desktop experience—all within a remote setting.
Most Important Requirement:
Must speak and write fluent English with a clear, professional Western tone
This role requires constant communication with U.S.-based end users and teams. You must be confident, courteous, and culturally aligned with Western workplace communication standards.
Key Responsibilities:
Onboard users to W365 and assist with setup
Provide technical support and issue resolution for W365 and Citrix
Use tools like ServiceNow, Jira, and Microsoft Teams
Deliver training sessions and clear documentation
Track issues, follow through, and escalate as needed
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Other Requirements:
3–5 years of hands-on experience with Windows 365 / Azure Virtual Desktop and Citrix
Strong problem-solving and troubleshooting skills
Experience using ITSM tools like ServiceNow or Jira
Ability to work independently and within remote teams
Job Type: Full-time
Pay: Rs1,500.00 - Rs2,500.00 per hour
Expected hours: 25 – 40 per week
Work Location: Remote
Application Deadline: 21/08/2025
Expected Start Date: 20/08/2025