Job Responsibilities and Duties:
- Answer incoming calls and respond to customer’s emails
- Identify and escalate issues to supervisors
- Provide service information to customers
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Other duties as assigned.
Call Center Agent Qualifications and Skills:
- High school diploma or equivalent.
- Proficient in English.
- 1-2 years of experience in a call center environment.
- Knowledge of customer service practices and principles.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
Job Types: Full-time, Part-time
Pay: Up to Rs40,000.00 per month
Application Question(s):
- Are you resided in between Jauhar and Gulshan, Karachi?
Language:
- Fluent In English (Required)
Work Location: In person
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