Job description
We are hiring Helpline Agent for a well reputed telecom company.
Hiring Criteria:
- Qualification: Minimum graduate from a reputable university.
- Communication Skills: Must have fluency in English and Urdu language(with a neutral dialect)
- Residence: Rawalpindi
- Experience. Preferably have 06 months to 02 Years.
- Salary: 45K (Performance Based Incentives)
- Shift: Rotational (monthly)
· Job Description:
· To handle and respond to customer calls.
· To provide online support to the customer regarding the services.
· Follow up with Operations team for fault rectifications exceeding 48 hours
· Create / close Network Trouble Ticket
· Keep faults' record for respective regions
· Execute special tasks assigned during duty.
Job Type: Full-time
Pay: Rs45,000.00 per month
Work Location: On the road
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