About Us
Cybernet, a part of the Lakson Group of Companies, is Pakistan’s largest FTTX provider, with over 25 years of unparalleled services. The company focuses on providing specialized end-to-end connectivity solutions
to its enterprise and broadband customers nationwide, as well as carrier services to international telecom service providers. Cybernet has established its GPON-based fiber-optic network and long-haul
infrastructure to enable nationwide connectivity. We empower international and carrier customers by leveraging our global Points of Presence (PoPs) in Asia (Singapore), the Middle East (Oman, UAE), and
Europe (France) and facilitating cross-border connectivity. Our offices are present in over 29 cities across the country.
Key Responsibilities:
- Technical Support: Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Incident Management: Log and track support requests using a ticketing system, ensuring timely resolution and effective communication with users.
- Troubleshooting: Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
- Hardware/Software Installation: Install, configure, and upgrade computer hardware, software, and peripherals.
- User Training: Assist users in understanding and utilizing technology effectively, including providing training on software applications and IT policies.
- Documentation: Maintain accurate and up-to-date documentation of technical issues, resolutions, and procedures.
- Escalation: Identify and escalate complex issues to higher-level support teams or management as necessary.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related technical field.
- Experience: Fresh graduates to 2 years of experience.
- Technical Skills: Proficiency in Windows and macOS operating systems, Microsoft Office, and common productivity tools. Basic understanding of networking concepts and troubleshooting.
- Certifications/Training: Relevant certifications such as Microsoft Certified Professional (MCP), CCNA are advantageous.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
- Customer Service: Demonstrated ability to provide high-quality customer service and maintain a positive, professional demeanor.
- Teamwork: Ability to work effectively both independently and as part of a team in a fast-paced environment.
Special Requirements:
- Gender: Male (for field visit requirements)
- Transport: Must have a motorbike for managing field visits.
- Flexibility: Must be flexible to work in evening shifts.
Job Type: Full-time
Work Location: In person
