Grade Level: L3
Location: Islamabad
Last date to Apply: 16th July, 2025
What is Manager Business Support?
The Manager Business Support will serve as a strategic enabler for the Jazz Enterprise Division, ensuring accuracy, efficiency, compliance, and stakeholder alignment across key sales support functions. This role is responsible for managing and improving turnaround times (TATs), overseeing pipeline and contract processes, supporting Cloud sales targets, coordinating collections efforts, and facilitating collaboration between cross-functional teams to drive business performance. The role reports directly to the Head of Business Support within the Cloud Sales team and is part of an extended team that includes one additional team member.
What does Manager Business Support do?
- Ensure end-to-end accuracy and 100% compliance in contract execution.
- Drive full stakeholder alignment and seamless, on-time contract signoffs.
- Define, reduce, and continuously improve Review and Execution TATs in collaboration with Legal, Compliance, and Sales teams.
- Renegotiate existing onboarding TATs with partners to accelerate readiness and compliance.
- Manage the Cloud Sales pipeline on a weekly basis in coordination with Sales and Channel Planning teams.
- Ensure timely system amendments to reflect pipeline changes and accurately track opportunities.
- Prepare and deliver a comprehensive weekly presentation on pipeline status, highlighting risks, opportunities, and key trends for senior leadership.
- Collaborate with Cloud Sales team to set and support monthly Cloud sales targets aligned with divisional objectives.
- Track and report KPIs such as monthly revenue growth, customer acquisition, and opportunity win rates.
- Recommend strategy adjustments based on performance trends and market feedback.
- Coordinate with the Collections team to meet or exceed recovery targets.
- Provide daily visibility on recovery performance to management with focus on regional follow-up effectiveness.
- Strengthen contract clauses to ensure at least 95% alignment on recovery targets and customer risk mitigation.
- Create a feedback loop between Sales and Product teams to drive growth in bundled offerings for strategic customers.
- Collaborate with the Customer Experience team to reduce Sales Order Processing TATs to within 1 day from customer PO.
- Implement continuous process improvements based on front-line feedback and business needs.
Key Performance Indicators (KPIs):
- Reduction in contract review and execution TATs
- 100% compliance and stakeholder sign-off rate for contracts
- Decrease in onboarding TATs for new partners
- Weekly visibility on Cloud Sales pipeline with real-time accuracy
- Monthly Cloud sales target achievement (in revenue and customer count)
- % Increase in Cloud sales revenue
- % Increase in bundled product offerings for key accounts
- 95%+ recovery target alignment in contract terms
- Daily reporting and improvement in recovery and overdue metrics
- 1-day TAT for Sales Order processing from PO receipt
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
What are we looking for and what does it require to be Manager Business Support?
Qualifications:
- Bachelor’s degree in Business Administration, Finance, or related field (Master’s preferred)
- 5+ years of experience in sales operations, business support, or commercial roles
- Experience in telecommunications or IT/cloud industry preferred
Skills & Competencies:
- Strong stakeholder management and negotiation skills
- Advanced Excel and PowerPoint skills; familiarity with CRM and Sales tracking systems
- Excellent analytical, reporting, and communication abilities
- Understanding of cloud services, contract management, and sales operations
- Problem-solving mindset with a focus on continuous improvement
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
