About the Role:

Grade Level (for internal use):

The Team:

You will be an integral member of the Customer Experience PMO team which rolls up under the Revenue Operations and Transformation group.

Our group is renowned for driving innovation, enhancing efficiency, and elevating the user experience across MI, with deliverables highly sought after by senior leaders in the Customer Experience and Revenue organization.

To build on this success, we are expanding the team and seeking a product manager to lead the charge in transforming critical business processes through innovative automation strategies.

What’s in it for you: As the Product Manager for Automation Solutions, you will lead the charge in transforming critical business processes through innovative automation strategies. Your primary focus will be on identifying and implementing automation solutions that streamline tasks, enhance operational efficiency, and leverage AI technologies.

Key Responsibilities:

• Product Strategy & Roadmap: Define and execute the product strategy and roadmap for automation solutions, ensuring alignment with business goals and customer needs.
• Process Automation Development: Identify opportunities for automation of critical tasks and work with development teams to design, build, and implement effective automation solutions that improve productivity and reduce manual effort.
• Stakeholder Engagement: Collaborate closely with stakeholders across Sales, Account Management, Finance, Technology and Revenue Operations to gather detailed functional and non-functional requirements for automation initiatives.
• Product Lifecycle Management: Oversee the entire lifecycle of automation products, from ideation and requirements gathering to development. Partner with the Enterprise Technology team on deployment, launch and successful go to market and ongoing maintenance, ensuring alignment with organizational goals.
• User Experience Focus: Ensure that automation solutions are user-friendly, intuitive, and tailored to the needs of various stakeholders, promoting widespread adoption and satisfaction. Partner closely with Enablement to define go to market plan and drive adoption.
• Continuous Improvement: Monitor the performance of automation solutions and gather user feedback to drive ongoing enhancements and optimizations.
• Cross-Functional Collaboration: Work collaboratively with technical teams to ensure successful implementation of automation solutions and provide ongoing support and training to users.
• Innovation and Best Practices: Stay abreast of industry trends and emerging technologies in automation and AI, integrating innovative approaches into product offerings to maintain a competitive edge.

Qualifications:

• 3+  years in product management, with at least 2 years specifically focused on operations and automation solutions / or AI technologies
• Proven experience in managing the entire product lifecycle, from concept and design to development and launch
• Strong understanding of process improvement methodologies and tools; ideally experience in an operations role.
• Excellent communication skills to effectively interact with diverse stakeholder groups.
• Technical proficiency to communicate effectively with development teams
• Ability to prioritize and manage multiple initiatives in a fast-paced environment.
• Experience working in a co-located, collaborative environment, building strong relationships at all organizational levels, and effectively working with diverse styles, skills, and cultures

Strong analytical and problem-solving skills

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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