Job Nature: Part Time / Remote
Timings: 10 pm - 2 am (US Time Zone)
Job Summary:
We are seeking a detail-oriented, tech-savvy Documentation & Process Coordinator to support our team with process mapping, documentation, and administrative coordination across various platforms. You will receive tasks directly from management and be responsible for transforming business requirements into clear, actionable documentation and diagrams. Your role will be key in ensuring our internal systems, support tools, and knowledge bases are organized, up-to-date, and effective.
Key Responsibilities:
Create and maintain clear, professional documentation for business processes, workflows, and standard operating procedures (SOPs)
Design process maps and flowcharts using tools such as PowerPoint, Visio, or Lucidchart
Manage and organize content in platforms such as SharePoint, Process Street, Freshdesk, Ninety, and Jira
Assist in task tracking, reporting, and documentation using Excel, PowerPoint, and Word
Communicate effectively (written and verbal) to gather information, clarify requirements, and deliver polished documentation
Ensure consistent formatting and version control across all documentation
Maintain internal knowledge bases and support articles
Handle assigned administrative and documentation tasks in a timely and efficient manner
Qualifications:
Proven experience in documentation, business analysis, or process coordination roles
Strong skills in creating flowcharts, diagrams, and professional documents
Proficient with the following tools/platforms:
Microsoft Office Suite (Excel, Word, PowerPoint)
SharePoint
Process Street
Freshdesk
Ninety
Jira
Excellent written and verbal communication skills
Strong organizational and multitasking abilities
Ability to take initiative and work independently while following direction
Preferred Qualifications:
Experience working in dynamic, fast-paced environments
Familiarity with Agile or EOS (Entrepreneurial Operating System) frameworks
Experience creating SOPs, internal guides, and training materials
Job Type: Full-time
Pay: From Rs100,000.00 per month
Work Location: Remote
