About the Role:

Grade Level (for internal use):

The Role: Senior Associate, Client Services 

Grade 8

The Location: This position is available in Islamabad, Pakistan.

Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.

The Team: 

Do you love working with clients? If so, join our team responsible for providing client support on the Capital IQ and Capital IQ Pro desktop products. This team engages in investigative conversations with clients to drive product usage and satisfaction. With a presence across the globe and over 7 years of operation in Islamabad, the team is growing exponentially.

The Capital Markets Islamabad team offers client support for our CAP IQ and CAP IQ PRO tools, focusing on investigative conversations and driving product usage and revenue. This global team has members in the US, Philippines, India, UK, and Pakistan, providing a truly international experience. Team members gain in-depth industry knowledge, conduct research, and develop technical skills, while collaborating with various departments within the organization, including Sales, Technology, Content, and Industry Research.

The Impact: As part of this team, you will be the face of the organization for our clients, acting as the nerve center. Your daily responsibilities will include answering client queries, advocating for them, and showcasing your extensive knowledge of our tools, data, and the industries we cover. You will assist top financial institutions in solving complex issues and understanding our products better.

What’s in it for you:

• · Build a career with a global company that values high performers.
• · You will be working directly with the frontline people. Be a part of one of the fastest growing teams.
• · Grow and improve your skills by supporting enterprise level products and new technologies
• · Develop training skills by mentoring new associates and training clients on the Capital IQ platform.
• · Based on planned growth & initiatives, you can emerge to the next role (Specialist or Assistant Manager).

Responsibilities: 

• As a senior member of our team, you are expected to make an impact right from the beginning.
• · Learn the ins and outs of the Capital IQ platform, Excel and CIQ Excel Plug-in functionality, data and research.
• · Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats.
• · Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
• · Help to improve our Knowledge Base for internal stakeholders and external clients.
• · Display the attitude, values and practices that support the process of continuous
• Learning and development for you and your team members. Professional development includes team building, time management and skills required to progress your and the Consultants career
• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats. 
• Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge.
• Help to improve our Knowledge Base for internal stakeholders and external clients.
• Display the attitude, values and practices that support the process of continuous.
• Learning and development for you and your team members.
• Professional development includes team building, time management and skills required to progress your and the Consultants career

What we’re looking for:

· A Bachelor’s degree in Finance, Accounting, Economics, and/or related field or strong knowledge of the global economy

· 1+ year experience in an external client facing role and hands-on experience of the workflow on Capital IQ Platform.

· Strong communication and customer service skills to effectively resolve client concerns and promote Capital IQ product usage

· An interest in continuously expanding your knowledge and challenging yourself

· An ability to resolve problems, manage time, and stay organized in a fast-faced, demanding environment

· A flexible, team player who can lead by example

About Statement

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: S&P Global Market Intelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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