Specialist, Service Delivery (Networks)
Entity: Aga Khan University
Location: Karachi
Introduction to the Aga Khan University:
Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Job Role / Responsibilities:
Reporting to the Manager, Information Technology you will be responsible to support our enterprise Network Infrastructure Operations. You should possess technical hands-on skills for maintaining Network Connectivity Services uptime for all AKU Campus, Domestic and International. The skills to support such complex topologies will be essential for this evolving role. You will also be required to work closely with multiple client/customers, vendors, partners, technical account managers to achieve the desired results. Specifically, you will be responsible to;
- ensuring independent completion of network operational calls and resolution of network connectivity issues for users at all AKU Campuses, Secondary Hospitals, remote clients, domestic and international connectivity
- deployment, management and monitoring of Network Components Architecture throughout AKU Campuses for enhancement of Network Infrastructure. Design and implementation of complex projects for data centres and campuses applying subject level expertise
- creation of high-level documentation assisting in troubleshooting and upgrade of networks
- improve capacity and develop working pattern and knowledge of functioning team and area.
Eligibility Criteria / Requirements:
- Bachelor’s Degree in Computer Science/Engineering
- must possess CCNA qualifications
- candidate with CCNP training will be preferred
- minimum 5 years relevant experience in the field of IT Network Infrastructure, preferably in large scale enterprise IP networks
- should have hands-on experience on Switches, Routers and Firewalls of different vendors
- should have expert knowledge and hands-on experience of networking protocols and technologies in LAN, WAN and security
- must possess knowledge in handling large scale enterprise level IP networks with know-how of current industry trends
- should have knowledge of latest technical trends in the field of data-center networking, Network Monitoring, Network and Internet security
- ability and experience of wireless networking will be preferred
- sound knowledge of various Microsoft and open source operating systems
- technical, managerial, analytical, interpersonal and organization skills required
- ability to communicate in an understandable, polite and friendly manner, both written and verbal
- ability to work well with others, as well as independently.
- strong organizational skills and ability to multi-task in a business environment
- ability to establish and maintain effective relationships with co-workers and customers to gain their trust and respect
- ability to professionally deal with difficult people or situations
- ability to pick up technical concepts quickly and can learn new skills and knowledge.
Comprehensive reference check will be conducted
