Why Ryan?
- Global Award-Winning Culture
- Flexible Work Environment
- Generous Paid Time Off
- World-Class Benefits and Compensation
- Rapid Growth Opportunities
- Company Sponsored Two-Way Transportation
- Exponential Career Growth
Duties and Responsibilities, as they align to Ryan’s Key Results
People:
- Create a positive team experience.
- Receives cross training from other members of the Information Technology department.
Client:
- Proactive work status update to US / India liaison.
- Respond to client inquiries and requests from tax authorities.
Value:
- Proactively monitor and support all systems equipment and software to ensure high availability, including: servers, tape backups, UPS and printers.
- Maintain and support various Ryan applications, OS hardening, virus management services, server clustering.
- Supports critical server applications, including Microsoft® Exchange, mail gateways, and Web proxies.
- Maintains computer security.
- Maintains server computers, storage systems, and tape backup systems with current BIOS/firmware.
- Maintains server operating systems with current security patches.
- Restores user files as required.
- Contributes to the maintenance of the Information Technology department's disaster-recovery plan.
- Maintains server asset inventory and appropriate documentation.
- Cross trains other members of the Information Technology department.
- Performs on-call duties on a rotational basis.
- Contributes to efficiency improvements through process automation.
- Assists with other projects as needed.
- Support and assist the Help Desk and act as PC specialist when needed.
- Performs other duties as assigned.
Education and Experience:
High-school diploma or general equivalency diploma (GED), and three to five years related systems administrator experience.
Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
Certificates and Licenses:
Valid driver's license required. Windows Server, Microsoft® Exchange, EMC Storage and Active Directory certifications preferred.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Work Environment:
- Standard indoor working environment.
- Occasional long periods of sitting while working at computer.
- Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary.
- Independent travel requirement: up to 25%.
Equal Opportunity Employer: disability/veteran
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