Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.
As a Technical Support Officer, you will work closely with the clients to troubleshoot technical problems, provide guidance on software and hardware requirements, and handle escalated issues. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work both independently and as part of a team.
Responsibilities
- Provide technical support to internal users via phone, email, and in person
- Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and other IT systems
- Install and configure new software and hardware
- Monitor and maintain the health and performance of IT systems
- Document IT processes and procedures.
- Research and stay up-to-date on emerging technologies
- Assist with IT projects, as assigned
Requirements
- Diploma in Computer Science or Graduation in Computer Science
- 2 to 3 years of experience.
- Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
- Must be good in verbal and written English
- Proficient in Windows Operating Systems and Microsoft Office Suite.
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