Position Overview: We are seeking a dedicated and knowledgeable Umrah Sales Agent to join our team. The ideal candidate will be responsible for assisting clients in planning and organising their Umrah pilgrimage, ensuring a smooth and hassle-free journey. This role requires excellent customer service skills, attention to detail, and a deep understanding of the Umrah process and requirements.
Key Responsibilities:
- Client Consultation: Provide comprehensive consultation to clients regarding Umrah packages, including itinerary planning, accommodation options, transportation, and other services.
- Booking Management: Coordinate and manage all bookings related to flights, hotels, transportation, and other necessary services for the Umrah pilgrimage.
- Documentation Assistance: Assist clients in the preparation and submission of required documents, such as visas, passports, and other travel-related paperwork.
- Customer Support: Offer exceptional customer service by addressing client inquiries, resolving issues, and providing guidance throughout the entire Umrah process.
- Package Customisation: Customise Umrah packages to meet the specific needs and preferences of individual clients or groups.
- Vendor Relations: Maintain strong relationships with service providers, including airlines, hotels, transportation companies, and other relevant vendors.
- Compliance: Ensure that all Umrah arrangements comply with relevant regulations and guidelines set by authorities and religious institutions.
- Marketing and Promotion: Assist in the promotion of Umrah packages through various channels, including social media, online platforms, and community outreach.
Qualifications:
- Experience: Proven experience as a travel agent, preferably with a focus on Umrah or Hajj services.
- Knowledge: In-depth knowledge of the Umrah pilgrimage process, including visa requirements, travel logistics, and religious practices.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Service: Strong customer service orientation with the ability to handle client inquiries and issues professionally and empathetically.
- Organisational Skills: Exceptional organisational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Technology Proficiency: Proficiency in using travel booking software, Microsoft Office Suite, and other relevant technology.
- Cultural Sensitivity: Understanding and respect for Islamic practices and cultural sensitivity when dealing with clients.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
Job Type: Full-time
Pay: Rs40,000.00 - Rs45,000.00 per month
Work Location: In person
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