Job Description (but not limited to)
- Remote technical troubleshooting.
- Support tickets handling.
- Provide support to customers in the UK (mostly), US, Canada & Australia.
- Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
- Liaison with the Product Development team for any issues.
- Troubleshooting system and diagnosing and solving hardware or software faults.
- Help prospects in resolving their issues.
Required Experience:
- Software knowledge / Software Support.
- Prior experience in a support position will be a plus.
- The candidate must also possess better-than-average spoken and written English communication skills.
- Must have an extrovert personality.
- Good Analytical and Creative thinking skills.
- Good Interpersonal and Motivational skills
- Knowledge of Voice over IP will be a plus.
- Required Education:
- Computer science graduation (Mandatory)
Highly Preferred Technical Skills:
- Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.
Job Industry:
- Software/IT industry
Other Benefits:
- Health Insurance
- Annual Leaves
Job Types: Full-time, Contract
Pay: Rs50,000.00 - Rs70,000.00 per month
Application Question(s):
- Are you willing to work from 2:00pm - 11:00pm?
- Are you open to work on-site?
Education:
- Bachelor's (Preferred)
Experience:
- Web Support: 1 year (Preferred)
Language:
- English Fluently (Preferred)
Work Location: In person
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