Job Summary:
We are seeking a customer-focused and tech-savvy Call Center Support Agent to assist healthcare professionals and patients with our healthcare software solutions. The ideal candidate will provide technical support, troubleshoot issues, and ensure a seamless user experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide technical assistance for healthcare software applications.
- Guide users through troubleshooting steps and issue resolution.
- Document and escalate complex issues to the technical team.
- Ensure compliance with HIPAA and other healthcare regulations.
- Educate customers on software features and best practices.
- Maintain a high level of customer satisfaction through professional communication.
Qualifications & Skills:
- Experience in customer support or call center operations.
- Knowledge of healthcare software or electronic medical records (EMR).
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced environment.
- Familiarity with HIPAA compliance and data security.
- Technical proficiency in troubleshooting software-related issues.
Job Type: Full-time
Work Location: In person