Location: On-site (Evening & Night Shift) (Rawalpindi)
Type: Full-time
Salary: Basic Salary up to Rs 75,000/month + Incentives
Work Days: 6 Days a Week
About Us:
At Call Cafe, we believe in delivering exceptional customer experiences. Join our dynamic team where your energy and passion for service will shine! We value growth, collaboration, and a fast-paced work environment.
Call Cafe is currently looking for energetic and passionate Customer Service Representative. As a Customer Service Representative, you’ll be the voice of Call Cafe, ensuring customer satisfaction through prompt, professional, and friendly support via phone.
Responsibilities:
- Handle inbound customer inquiries via phone with efficiency and empathy.
- Respond promptly to inquiries regarding products, pricing, and availability.
- Collaborate with internal departments to meet customer needs.
- Data entry in various platforms as required.
Requirements:
- Fluency in English is mandatory (spoken and written).
- At least Intermediate level proficiency in English.
- 6 months -1 years of customer service experience is desirable but not required.
- Strong listening skills and the ability to multi-task.
- Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
- Ability to work in a fast-paced environment and prioritize tasks.
- Be able to work Night Shift
What We Offer
- Competitive basic salary (up to Rs 75,000/month).
- Plus Performance-based incentives besides, basic salary.
- Supportive and growth-focused work environment
- Opportunity to gain experience in international campaigns (UK & USA)
Note: Freshers are encouraged to apply, Fluency In English Is Must.
Full-time in-house position
Shift: Evening & Nights
6 working days
Job Type: Full-time
Pay: Up to Rs75,000.00 per month
Application Question(s):
- Can you Start Straight away?
- Can you work night shift on-site?
Education:
- Intermediate (Preferred)
Experience:
- Call Center: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- UK and USA Campaigns: 1 year (Preferred)
Language:
- English Fluently (Required)
Work Location: In person