We are seeking a highly motivated and experienced Client Support Executive to join our team. The ideal candidate will have at least 2 years of experience in a customer service role, with a proven track record of delivering exceptional service and resolving complex issues in a timely manner. As a Client Support Executive, you will be responsible for providing outstanding support to our customers via various communication channels, ensuring a positive customer experience, and contributing to the overall success of the company.
Key Responsibilities:
- Respond to customer inquiries, concerns, and issues via phone or email in a professional and efficient manner.
- Resolve customer complaints and technical issues, ensuring customer satisfaction and loyalty.
- Maintain a high level of product knowledge and stay updated on new features, services, and updates to provide accurate information.
- Process customer orders, returns, and exchanges, and escalate issues as needed to appropriate departments.
- Record and track customer interactions using CRM software, ensuring all details are accurately captured for future reference.
- Assist with troubleshooting technical issues, providing step-by-step guidance to resolve problems.
- Collaborate with internal teams, including sales, product development, and marketing, to address customer needs and improve the customer experience.
- Follow up on customer inquiries or unresolved issues to ensure they are handled to completion.
- Contribute to process improvements and provide feedback to management regarding common customer issues or trends.
- Participate in training and development opportunities to enhance customer service skills and product knowledge.
Qualifications:
- 2 years of experience in a customer support or customer service role, preferably in a related industry.
- Strong communication skills, both verbal and written, with a professional and empathetic tone.
- Excellent problem-solving abilities, with the capability to handle complex or challenging situations.
- Strong multitasking abilities and the ability to manage multiple customer issues simultaneously.
- Ability to work well under pressure and meet deadlines while maintaining a high level of accuracy and customer satisfaction.
- A positive attitude with a passion for delivering exceptional customer service.
- Experience in troubleshooting technical issues is a plus.
- Age Limit: Less then 40
Why Join Us:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A collaborative and supportive work environment.
- Work with a dynamic and diverse team focused on delivering excellence.
Shift Timings:
Summer Timings: 01:00 PM - 10:00 PM
Winter Timings: 02:00 PM - 11:00 PM
Note: It's not a remote job!
Job Type: Full-time
Ability to Commute:
- Lahore (Required)
Job Type: Full-time
Pay: Rs70,000.00 - Rs100,000.00 per month
Work Location: In person