Customer Service Officer

Giftkarte Technologies (Pvt) Ltd
پاکستان
Full time
2 ہفتے قبل

Shift: Evening (5:30pm - 11pm)
Responsibilities:
· Answering or making calls and respond to customer emails.
· Manage and resolve customer complaints and provide product/service information to customers.
· Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention.
. Determining the quickest, most effective ways to answer a client’s or customer’s questions.
· Identify and escalate priority issues and route calls to appropriate resources.
· Follow up customer calls where necessary.
. Working with a team of CSRs to find an appropriate solution.
Requirement:
· Proficient in relevant computer applications such as MS office and CRM software.
· Knowledge of customer service practices and principles.
· Excellent data entry and typing skills.
· Adaptability and strong problem solving skills.
· Fluency in English/Urdu.
Education:
Minimum GraduateWork experience:
2-3 years of experience in the same field

Job Type: Full-time

Work Location: Remote

Apply
Other Job Recommendations:

Customer Service Officer - Remote Job (Outbound)

HRPSP - Your Strategic HR Partner
  • Conduct outbound sales calls to potential Zong customers
  • Promote products and services in a persuasive and...
3 ہفتے قبل

Front Desk Officer / Admission Officer (School)

DMS SECONDARY BOYS SCHOOL (Off Shaheed-e-Millat Road)
Rs 35,000 - Rs 45,000
  • Minimum 1 year of experience in school admissions and front...
  • Proficient in MS Office and adept at record-keeping...
2 ہفتے قبل

Customer Relations Officer (Female)

Rainbow Cash & Carry
Rs 50,000 - Rs 70,000
  • Customer Interaction:Responding to customer inquiries,...
  • Relationship Management:Building rapport with customers,...
2 ہفتے قبل

Customer Relationship Officer (CRO)

Deaxis Technologies
Rs 20,000 - Rs 50,000
This is an excellent opportunity for individuals who thrive in a fast-paced environment and have excellent communication and...
2 ہفتے قبل

Customer Relation Officer

Aodour pvt Ltd
Rs 50,000 - Rs 60,000
  • Maintaining a positive, empathetic, and professional...
  • Responding promptly to customer inquiries...
2 ہفتے قبل