Job Description
- Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
- Providing product and service information to customers.
- Resolving customer complaints and issues with patience and empathy.
- Identifying and resolving customer problems or concerns efficiently.
- Escalating complex issues to the appropriate department for resolution.
- Maintaining in-depth knowledge of our products and services.
Experience:
- Relevant experience in customer service or a related field.
- Strong customer service skills with the ability to manage a high volume of customer inquiries.
- Excellent communication skills both written and verbal.
- Must have basic English conversational skills.
- Proficiency in using customer service software and tools.
Education:
- High school diploma or equivalent. Additional education is a plus.
Additional Details:
- GITMIT Co-Working Space, Gulberg 3.
- 9 hours a day work time with 6 days a week Onsite
- Evening/Night Shifts
Job Type: Full-time
Pay: Rs90,000.00 - Rs100,000.00 per month
Application Question(s):
- Our role requires working onsite during evening and night shifts. Would you be comfortable with this schedule?
Language:
- English Fluently (Required)
Work Location: In person