Fresh Basket Call Centre is seeking a customer-oriented and experienced Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers.
Responsibilities:
- Handling inbound and outbound customer inquiries through phone calls, emails, and chat support
- Assisting customers with placing orders, tracking shipments, and navigating our website
- Managing customer complaints and resolving customer issues in a timely and professional manner
- Providing product and service information to customers and resolving any concerns or complaints
- Managing foodpanda orders and coordinating with our logistics team for timely delivery
- Managing the company's website and updating product information as required
- Collaborating with other team members to ensure customer satisfaction and timely resolution of customer issues
Requirements:
- Prior experience in a customer service role, preferably in the food chain, ecommerce, logistics, or domestic call center industry
- Experience in inbound and outbound call handling, chat support, and email handling
- Excellent communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Familiarity with CRM software and ticketing systems
- Availability to work flexible hours, including weekends and holidays
We offer a competitive salary package and a friendly work environment. If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration.
Age Limit: 18 or 25
Location: Badar Commercial PH#5
Job Type: Full-time
Pay: Rs30,000.00 - Rs35,000.00 per month
Application Question(s):
- How old are you?
- What was your last salary?
Experience:
- Customer Support Executive: 2 years (Preferred)
- Domestic Campaigns: 2 years (Preferred)
Language:
- English (Preferred)