Grade Level: 3
Location: Islamabad
Last date to apply: June 23rd 2025
Manager Insurance – Digital Products
We are seeking a highly strategic and results-driven Insurance expert to lead the growth and development of Fikrfree’s insurance digital platform. This role will oversee the end-to-end insurance product lifecycle, from design and compliance to customer experience and financial performance. The ideal candidate will bring a blend of industry expertise, innovation, and leadership to drive Fikrfree’s insurance offerings, ensuring that they are accessible, customer-centric, and competitive in the market. Working cross-functionally with technology, legal, operations, and marketing teams, this position requires strong business acumen, a deep understanding of regulatory frameworks, and a passion for leveraging digital technologies to transform the insurance landscape.
What does Manager Insurance – Digital Products do?
- Develop and execute the long-term strategy for insurance business, ensuring alignment with the overall business roadmap.
- Identify new insurance verticals, customer segments, and trends to drive future product innovations.
- Represent Digital insurance platform Fikrfree in regulatory, industry, and partner forums to promote digital insurance innovation.
- Lead the design and structuring of a full suite of digital insurance products, ensuring competitive pricing, risk management, and customer appeal.
- Collaborate with actuarial teams and insurance partners to guide underwriting strategies and risk management.
- Own the P&L for the digital insurance portfolio, monitoring KPIs such as acquisition, conversion, claims ratio, and profitability.
- Set and monitor growth targets, driving campaign strategies and partnerships to enhance market presence.
- Establish ROI-driven frameworks for digital campaigns, cross-sell initiatives, and loyalty programs.
- Build and manage strong relationships with insurers, brokers, reinsurers, TPAs, and tech vendors, negotiating contracts and revenue-sharing models.
- Develop scalable embedded insurance models within Fikrfree’s digital ecosystem and other partner platforms.
- Engage with SECP and other regulators to shape the insurance regulatory environment and ensure compliance.
- Ensure all insurance products and operations adhere to local regulations, data protection laws, and industry standards.
- Oversee the development of the digital insurance platform, driving automation, personalization, and real-time integrations.
- Lead the integration of insurer APIs, AI/ML-driven claims engines, and backend systems for enhanced efficiency.
- Champion AI-driven initiatives for fraud detection, claims automation, and personalised policy recommendations within the platform.
- Steer end-to-end user journey design across all platforms (web, app, USSD), optimizing for accessibility, insurance literacy, and first-time users.
- Ensure app features like digital policy vaults, claims tracking, and in-app servicing meet usability standards.
- Lead a cross-functional team, working closely with product managers, analysts, operations, and compliance specialists.
- Collaborate with tech, marketing, legal, and customer experience teams to ensure seamless execution and delivery.
- Foster a culture of innovation, ownership, and customer focus within the team.
What are we looking for and what does it require to be Manager Insurance – Digital Products?
Requirements:
- 7+ years of relevant experience, with at least 3 years in a leadership role within insurance, digital platforms, fintech, or insurtech.
- Strong understanding of insurance operations, regulations (SECP), and digital distribution models.
- Proven track record in launching and scaling insurance or financial products digitally.
- Demonstrated success in managing strategic partnerships and commercial negotiations.
- Deep analytical skills and the ability to make data-driven decisions in a complex environment.
- Experience with API-based insurance or embedded insurance platforms.
- Familiarity with AI/ML integration in insurance business
- Understanding of digital health, e-pharmacy, or integrated care models.
- Exposure to international insurtech trends and partnerships.
- Strong communication and leadership presence for board-level and regulatory interactions.
- Advanced proficiency in data analytics tools (e.g., Excel, Power BI, SQL) and performance monitoring platforms (e.g., Firebase, GA4).
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.