Job Description Summary
The O2C Specialist is responsible for managing the end-to-end order-to-cash process, ensuring timely and accurate processing of customer orders, invoicing, collections, and cash application. This role plays a key part in optimizing cash flow, maintaining customer satisfaction, and supporting financial reporting.
Job Description
Major accountabilities:
Order Management:
- Process and validate customer orders in the ERP system.
- Coordinate with sales, logistics, and customer service teams to ensure order fulfillment.
Billing & Invoicing:
- Generate and issue accurate invoices in a timely manner.
- Ensure compliance with contractual terms and tax regulations.
Accounts Receivable:
- Monitor customer accounts for overdue payments.
- Perform collections activities and follow up on outstanding receivables.
Cash Application:
- Apply incoming payments to customer accounts accurately.
- Reconcile discrepancies and resolve unapplied cash issues.
Customer Support:
- Respond to customer inquiries regarding invoices, payments, and account status.
- Maintain strong relationships with internal and external stakeholders.
Reporting & Compliance:
- Prepare aging reports and assist in month-end closing.
- Ensure adherence to internal controls and audit requirements.
Key performance indicators:
- Internal customer satisfaction with quality, appropriateness, and timeliness of financial analyses provided -Reliability, timeliness and accuracy of budgetary and financial forecasts -100% compliance with all global and local procedures and policies
Minimum Requirements:
Work Experience:
- Financial Management.
- Operations Management and Execution.
Skills:
- Ability To Influence Key Stakeholders.
- Compliance And Controls.
- Data Cleansing Normalization.
- Data Visualization.
- Employee Engagement.
- Financial And Management Reporting.
- Market Understanding.
- Planning & Analysis.
- Process Optimization.
- Understanding Value Drivers.
Languages :
- English.
Skills Desired
Ability To Influence Key Stakeholders, Compliance And Controls, Data Cleansing Normalization, Data Visualization, Employee Engagement, Financial And Management Reporting, Market Understanding, Planning & Analysis, Process Optimization, Understanding Value Drivers