O2C Specialist

Job Description Summary

Job Description

Major accountabilities:

• Order Management:

  • Process and validate customer orders in the ERP system.
  • Coordinate with sales, logistics, and customer service teams to ensure order fulfillment.

• Billing & Invoicing:

  • Generate and issue accurate invoices in a timely manner.
  • Ensure compliance with contractual terms and tax regulations.

• Accounts Receivable:

  • Monitor customer accounts for overdue payments.
  • Perform collections activities and follow up on outstanding receivables.

• Cash Application:

  • Apply incoming payments to customer accounts accurately.
  • Reconcile discrepancies and resolve unapplied cash issues.

• Customer Support:

  • Respond to customer inquiries regarding invoices, payments, and account status.
  • Maintain strong relationships with internal and external stakeholders.

• Reporting & Compliance:

  • Prepare aging reports and assist in month-end closing.
  • Ensure adherence to internal controls and audit requirements.

Key performance indicators:

• Internal customer satisfaction with quality, appropriateness, and timeliness of financial analyses provided -Reliability, timeliness and accuracy of budgetary and financial forecasts -100% compliance with all global and local procedures and policies

Minimum Requirements:
Work Experience:

• Financial Management.
• Operations Management and Execution.

Skills:

• Ability To Influence Key Stakeholders.
• Compliance And Controls.
• Data Cleansing Normalization.
• Data Visualization.
• Employee Engagement.
• Financial And Management Reporting.
• Market Understanding.
• Planning & Analysis.
• Process Optimization.
• Understanding Value Drivers.

Languages :

• English.

Skills Desired