Receptionist - Family Medicine
Entity: Medical College
Location: Karachi, Pakistan
Introduction:
Aga Khan University, chartered in 1983 as Pakistan’s first private international University, is committed to the provision of education, research, and health care based on international standards relevant to Pakistan and the region. The affiliated Aga Khan University Hospital provides state-of-the-art clinical facilities and well-equipped diagnostic services. The University currently has teaching sites in Pakistan, East Africa, the United Kingdom, and Afghanistan and is a major component of the Aga Khan Development Network.
AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for ensuring and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
The Aga Khan University invites applications for the position of Receptionist, Family Medicine.
Responsibilities:
As receptionist in the Family Medicine department, you will be responsible to:
- Efficiently schedule patient appointments with doctors using the Outpatient Management System, ensuring smooth clinic operations through timely confirmations and cancellations.
- Promptly and courteously answer incoming calls, providing accurate information to callers.
- Assist patients with diagnostic test preparations, coordinate with doctors for clinical summaries, and manage the mailing of reports.
- Provide each doctor’s appointment schedule prior to clinic start time.
- Collect payments from patients as per the defined fee structure, ensuring compliance with the Revenue and Cash Handling Protocol.
- Work closely with nursing staff to resolve day-to-day operational issues in the clinic.
- Keep patient files/charts organized, clean, and updated at all times.
- Maintain adequate stock levels of stationery and replenish supplies as required.
- Regularly meet with the Assistant Manager/Manager to report operational issues and seek guidance.
- Coordinate with housekeeping staff to ensure cleanliness and hygiene of the clinic premises.
Requirements:
You should have:
- Bachelor’s Degree
- Atleast one-year related clerical/reception experience in service industry, preferably in healthcare.
- Good communication skills (both English and Urdu)
- Demonstrated ability to remain tactful, patient, and calm in high-pressure or stressful situations.
- Basic proficiency in handling cash transactions accurately and responsibly.
Comprehensive reference checks will be conducted.