About Us:
Mars BPO is a leading provider of business process outsourcing services, delivering exceptional customer support, technical assistance, and back-office operations to clients worldwide. Our dynamic work environment is driven by innovation, collaboration, and a commitment to excellence.
Position Summary:
We are seeking an experienced and dynamic Team Lead to manage and guide a team of customer service representatives. The ideal candidate should have a proven track record in team leadership, with excellent communication and organizational skills, and a dedication to mentoring and developing team members.
Key Responsibilities:
- Leadership: Lead, inspire, and manage a team of customer service representatives, ensuring they meet daily, weekly, and monthly performance goals.
- Performance Management: Continuously monitor team performance, provide constructive feedback, and implement strategies to enhance productivity and service quality.
- Training & Development: Identify the training needs of the team, organize training sessions, and ensure ongoing development to meet industry standards.
- Operational Efficiency: Oversee day-to-day operations, streamline processes, and ensure adherence to company protocols to maximize efficiency.
- Client Interaction: Act as the primary liaison for clients, addressing concerns and ensuring their satisfaction with our services.
- Reporting: Compile and present detailed performance reports to senior management, highlighting successes, challenges, and areas for improvement.
- Problem Solving: Proactively address and resolve any team issues or conflicts, ensuring a positive and productive work environment.
- Compliance: Ensure the team adheres to all company policies, procedures, and quality standards.
Qualifications:
- Experience: Minimum 2 years of experience as a Team Lead in a BPO or related field.
- Skills: Strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks and work effectively under pressure.
- Technical Proficiency: Proficient in MS Office and CRM software.
Why Join Mars BPO?
- Leadership Role: Take charge of a pivotal role in a thriving organization.
- Professional Growth: Work in a fast-paced environment with ample opportunities for career advancement.
- Comprehensive Benefits: Competitive salary and perks, including a drop-off service for female employees within a 10 KM radius.
How to Apply:
Interested candidates should submit their resume and cover letter to hr.karachi@marsbpo.org please include "Team Lead Application - [Your Name]" in the subject line.
For Walk-In Interviews:
- Contact No: +92 3195002982
- Email: hr.karachi@marsbpo.org
- Interview Timings: 7:00 PM - 11:00 PM (Monday - Friday)
- Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi
Take the next step in your career by joining Mars BPO and driving operational success!
Job Type: Full-time
Pay: Rs40,000.00 - Rs70,000.00 per month