Description
About MEDvidi
MEDvidi is a leading telemental health provider delivering comprehensive online mental health services through a network of licensed professionals. We specialize in treating ADHD, anxiety, depression, stress, OCD, and insomnia, offering accessible and cost-effective virtual care solutions. With a global workforce of 150+ professionals, we're committed to revolutionizing mental healthcare delivery through innovative telehealth solutions.
Position Overview
The Support Assistant role is essential in supporting our healthcare providers by managing administrative and clinical support functions. This position facilitates seamless provider-patient communications, manages electronic medical records (EMR), coordinates pharmacy services, and ensures efficient telehealth operations. The role focuses on delivering exceptional support while maintaining high standards of patient care and provider satisfaction.
Requirements
Required
- Bachelor's degree in healthcare administration or related field
- Experience in healthcare or customer service environment, minimum 2 years experience
- Strong understanding of medical terminology and healthcare processes
- Excellent documentation and record-keeping abilities
- Proficiency in healthcare management systems and CRM platforms
Preferred
- Experience in mental health or telehealth settings
- Knowledge of pharmacy operations and prescription management
- Healthcare administration certifications
- Multi-lingual capabilities
Personal Attributes
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Problem-solving and analytical capabilities
- Ability to work effectively under pressure
- Customer service orientation
- Professional demeanor and reliability
- Adaptability to changing priorities
Technical Competencies
- Healthcare management platforms
- Communication tools (phone, email, chat systems, Intercom, Slack)
- Prescription management software
- Documentation and reporting tools
- Google Workspace
- Amazon WorkSpaces
- Reliable high-speed internet connection (minimum 20 Mbps download/upload)
- Backup internet connection
- Quiet, dedicated home office space with appropriate equipment
Responsibilities
Provider Support Management
- Serve as dedicated support for assigned healthcare providers
- Monitor and respond to provider queries through communication system
- Ensure priority handling of provider concerns and requests
- Maintain regular communication with clinical leadership regarding provider needs
- Support providers in maintaining efficient clinical workflows
Patient Care Coordination
- Handle incoming patient communications via phone, email, and chat
- Coordinate follow-up appointments and medication management
- Process and document patient inquiries using standardized templates
- Facilitate verification process
- Manage patient documentation in electronic medical records
Pharmacy Operations
- Coordinate pharmacy changes and prescription management
- Document medication-related concerns in patient medical records
- Assist with electronic prescription processing
- Liaise between providers, patients, and pharmacies
- Ensure accurate prescription information update
Clinical Administration
- Maintain accurate documentation in CRM systems
- Process intake verifications and manage appointment scheduling
- Handle Electronic Rx creation and management
- Coordinate with refund department for billing issues
- Execute daily priority tasks within established timeframes
