Job Details:
- Shift Timings: 10PM-7AM or 11PM-8AM
- Job Type: Contractual - Full Time (Onsite)
- No. Of Working days: 6 Days a week
- Office Location: Bahria Town Tower, PECHS Block 2, Karachi
Position Overview:
We are looking for young and energetic candidates for our Chat Unit. The role requires identifying customers’ needs, and resolving questions and complaints which may require research and investigation to reach a resolution through online support. The Online Chat Specialist is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in both written and verbal format.
Job Description:
- Dealing online with International Customers on Chat.
- Engaging the clients by responding to and solving their queries.
- Educate the customers regarding the services and products offered.
- Timely follow-up and resolve customer complaints within set TAT.
- Support customers by responding to inbound email and chat and phone support as needed.
- Provide customers with first contact resolution and create a low-effort customer experience.
- Identify critical customer service issues and report them.
- Maintain flexibility in department responsibilities.
- Review individual performance metric reports and action plans with the supervisor to understand performance.
- Stay motivated, identify personal strengths and opportunities, and work with the supervisor to develop career-enhancing skills.
Requirements:
- Excellent communication skills (Verbal, Written).
- Minimum typing speed of 35WPM with 90% accuracy.
- Fresh to 1 Year of experience in customer services, international call center, and chat units.
- O/A-Levels / Business Graduate. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.
- Must be a team player.
- Comfortable working in different shifts.
Job Types: Full-time, Contract, New-Grad
Contract length: 12 months
Pay: Rs45,000.00 - Rs55,000.00 per month
Application Question(s):
- Are you comfortable with working in the shift?
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
Willingness to travel:
- 100% (Preferred)
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