We are seeking a dynamic and experienced Client Manager (IT & Digital Marketing) to join our team. The ideal candidate will have a strong background in web development & digital marketing industry, excellent communication skills, and a proven track record of managing client relationships. The Client Manager will be responsible for ensuring client satisfaction, overseeing project delivery, and driving business growth through effective client management.
Key Responsibilities:
o Build and maintain strong relationships with clients, acting as the primary point of contact.
o Understand clients' business needs, objectives, and challenges.
o Ensure high levels of client satisfaction through proactive communication and addressing concerns promptly.
Project Oversight:
- Collaborate with internal teams (developers, designers, digital marketing teams) to ensure successful project delivery.
- Monitor project progress, timelines, and ensuring alignment with client expectations.
- Identify and mitigate potential risks and issues throughout the project lifecycle.
- Contribute to the development of client-focused strategies and initiatives.
Reporting and Analysis:
- Prepare and deliver regular reports on project status, client feedback, and performance metrics.
- Conduct post-project evaluations to gather insights and improve future project delivery.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Proven experience in client management, preferably in the software or web development industry.
- Strong understanding of Web development/ digital marketing processes, web technologies, and digital solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple projects and clients simultaneously.
- Strong problem-solving skills and attention to detail.
- Proficiency in project management tools and CRM software.
Preferred Skills:
- Experience with Agile and Scrum methodologies.
- Knowledge of current trends in web development and digital marketing fields.
- Previous experience in a similar role within a tech company or digital agency.
Job Type: Full-time
Application Question(s):
- How many years of experience do you have as a Client Manager?
- What do you think about your strengths? - When it comes to the subject role?
- Current and Expected Salary?
- Have you been familiar with a Remote work environment?
- Notice Period - if required?
Work Location: Remote
