Compliance Assurance Specialist (Call Center Focus) - Evening Shift
Company: ABS International Location: Karachi, Sindh, Pakistan (On-site) Job Type: Full-time, Permanent Shift: Evening (5:00 PM - 2:00 AM PKT)
ABS International, a rapidly expanding service provider dedicated to operational excellence, is actively seeking a meticulous Compliance Assurance Specialist for our dynamic evening team in Karachi. This pivotal, full-time role is essential for upholding stringent regulatory standards and fostering ethical practices within our high-volume call center environment. If you possess a keen eye for compliance and non-negotiable prior experience within the call center industry, we invite your application.
About the Opportunity
As our Compliance Assurance Specialist, you will be instrumental in reinforcing our organizational integrity. You'll ensure that all operational activities strictly align with legal and regulatory mandates, cultivating a robust compliance culture across all departments, and proactively addressing potential vulnerabilities unique to the Business Process Outsourcing (BPO) sector.
Core Contributions
Your key responsibilities will encompass:
- Framework Development: Architect, implement, and continually enhance comprehensive compliance frameworks and protocols, specifically tailored to the evolving legal and regulatory demands of the call center industry.
- Risk Mitigation: Proactively identify, evaluate, and neutralize potential compliance risks through ongoing surveillance, internal assessments, and fortified control mechanisms.
- Ethical Cultivation: Design and deliver compelling training initiatives to embed a strong culture of adherence and ethical conduct among all personnel, with particular emphasis on call center agents.
- Liaison & Oversight: Forge effective collaborations with regulatory authorities, external auditors, and internal stakeholders to ensure transparency and accountability in all compliance matters.
- Documentation Integrity: Maintain scrupulous records of all compliance-related actions, investigations, and corrective measures undertaken.
Desired Profile
We are seeking a highly analytical and principled professional with:
- Relevant Background: 1-2 years of demonstrated expertise in Compliance, Risk Management, or Regulatory Affairs.
- Industry Acumen: Mandatory, hands-on experience within the call center sector, showcasing a profound grasp of its distinct operational and regulatory landscape.
- Regulatory Command: Solid understanding of pertinent local and international regulations, statutes, and industry best practices relevant to BPO or call center operations.
- Analytical Prowess: Exceptional analytical capabilities to dissect complex regulations and foresee their potential implications.
- Communication Mastery: Outstanding verbal and written communication, enabling effective engagement across all organizational levels and with external entities.
- Organizational Dexterity: Superior time management and organizational proficiencies, adept at managing multiple priorities effectively.
- Unwavering Integrity: A steadfast commitment to honesty, discretion, and ethical conduct.
What We Provide
Joining ABS International offers:
- Competitive Compensation: A rewarding salary package and comprehensive benefits reflecting your significant contribution.
- Professional Trajectory: Ample prospects for continuous learning, skill enhancement, and career advancement within a dynamic field.
- Collaborative Environment: A supportive, energetic, and collaborative workplace that champions innovation and excellence.
- Dedicated Support: Ongoing training and resources to empower your success in this vital role.
Ready to apply your essential call center experience to shape a culture of compliance and integrity? Submit your application through Indeed today! Play a crucial role in ABS International's journey towards operational excellence.
Job Type: Full-time
Work Location: In person
