Customer Care Representative (UK Based Experience Required)

Job Title: Customer Care Representative
Location: Johar Town- Full time on-site Permanent Job
Working Hours: Monday to Friday, 1PM – 9:30PM

About Fleeto

Fleeto is a fast-growing, customer-centric company providing reliable and innovative transport and logistics solutions. We pride ourselves on delivering exceptional service and fostering a strong connection with our clients through every interaction.

Key Responsibilities

• Manage the credit control function across a portfolio of international clients, primarily in the UK, Canada, and the USA.
• Proactively monitor customer accounts and chase overdue payments via phone, email, and written correspondence.
• Perform credit checks on new and existing clients using approved credit referencing tools.
• Set and review credit limits in accordance with company policy and client risk profiles.
• Resolve billing issues and disputes efficiently to ensure timely collections and maintain positive client relationships.
• Maintain accurate and up-to-date records of communications, payment status, and credit terms.
• Collaborate with internal teams including sales, operations, and legal to support collection efforts.
• Prepare regular reports on aged debt, cash collection performance, and credit risk exposure for management review.
• Recommend accounts for escalation, legal action, or write-off based on company policies.

Requirements

• Minimum 3 years of experience in a credit control or accounts receivable role.
• Previous experience working with clients in the UK, Canada, or the USA is required.
• Excellent written and verbal communication skills in English—professional and confident communicator.
• Strong understanding of credit risk, invoicing, and collection processes.
• Proficient in MS Excel and accounting software (e.g., QuickBooks, Xero, or similar ERP systems).
• High attention to detail, with strong organizational and time management skills.
• Ability to work independently and handle sensitive client relationships with diplomacy and persistence.

What we offer:

• Market Competitive Salary
• Provident Fund
• Healthcare
• Gym Support
• 22 Paid Annual leaves
• Yearly Increments

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Application Question(s):

• Can you describe your experience with payment collection or handling overdue accounts?
• How do you ensure clear and respectful communication when discussing sensitive financial matters with customers?
• A customer says they already paid, but your system shows otherwise. What steps would you take?

Work Location: In person