Job Summary
To serve as the face of United King at the outlet level by ensuring every customer receives prompt attention, courteous service, and a seamless experience. The role focuses on real-time customer handling, complaint resolution, feedback collection, and continuous service enhancement.
Job Responsibilities:
- Welcome and greet all customers at the outlet with warmth, courtesy, and professionalism.
- Ensure customers feel valued and attended to promptly upon arrival.
- Act as the first point of contact for customer concerns, inquiries, and complaints.
- Handle dissatisfied or irate customers with tact and empathy, ensuring swift and effective resolution.
- Troubleshoot issues related to order accuracy, service delays.
- Maintain a daily customer feedback log; summarize and share insights with supervisors and relevant departments.
- Proactively encourage customer feedback through QR codes, feedback forms, or verbal prompts.
- Relay improvement suggestions and complaints to branch and central teams to support service refinement.
- Monitor service quality across all customer touchpoints such as billing counters, waiting areas, and dispatch points.
- Conduct regular floor walks during peak hours to identify and resolve service gaps or customer concerns.
- Liaise with billing staff, floor supervisors, and dispatch personnel to ensure a cohesive customer service approach.
- Support internal communication and coordination for seamless customer flow and service delivery.
- Assist in coaching and sensitizing counter and service staff on basic customer etiquette and complaint handling procedures.
- Reinforce the importance of customer-first behavior across all in-store roles.
- Support the execution of in-store campaigns, special offers, or product launches through customer-facing communication and engagement.
- Maintain a calm, composed, and professional demeanor at all times, especially during high traffic or peak operational hours.
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Qualifications & Skills:
- Bachelor's degree in Hospitality, Business Administration, or relevant field preferred.
- 1–4 years’ experience in customer relations or guest handling roles in retail, hospitality, or food service.
- Excellent communication and interpersonal skills.
- Calm under pressure and skilled at managing conflict.
- Presentable personality with strong customer empathy.
- Basic understanding of POS systems and complaint logging.
Job Type: Full-time
Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your notice period?
- Are you willing to commute to Airport?
- Are you comfortable in rotational shifts?
Work Location: In person
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