Answering customer inquiries via phone, email, and live chat in a professional and timely manner.
- Addressing customer complaints and issues efficiently and effectively.
- Providing product and service information to the customers.
- Identifying and escalating priority issues to the appropriate department or individual.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Keeping up-to-date with product and service information and making recommendations to customers as appropriate.
- Providing feedback to the management team on customer concerns and trends.
- Meeting and exceeding performance targets, such as customer satisfaction, quality, and productivity metrics.
You can apply at [email protected]
Job Type: Full-time
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Work Location: In person