We are looking for a strategic and hands-on Operations Lead to ensure the resilience,performance, and cost-effectiveness of our Azure-based data platform. This role combines platform reliability, incident response, SLA ownership, and cost management (FinOps) with deployment oversight and CI/CD ownership. You will act as the single point of contact for operational issues, coordinate responses to outages, drive platform optimizations, and lead FinOps forums across internal customer groups.
Responsibilities:
- Ensure smooth day-to-day operations of the data platform, covering Azure Synapse, Azure Databricks, ADF, and Power BI.
- Lead root cause analysis, platform incident triage, and stakeholder communications for any data quality, delay, or outage incidents.
- Continuously monitor and optimize pipeline performance, compute workloads, Power BI refreshes, and platform resource utilization.
- Define and enforce SLAs for critical datasets, pipelines, and reporting assets.
- Lead FinOps forums with business stakeholders to analyze platform usage, identify cost-saving opportunities, and increase accountability.
- Track, report, and optimize spend across Databricks clusters, Synapse pools, ADF activity runs, and Power BI usage.
- Manage and improve CI/CD pipelines for deploying data pipelines (ADF), notebooks (Databricks), and Power BI assets.
- Collaborate with engineering teams to ensure safe, automated, and compliant releases of data workflows and platform changes.
- Own version control hygiene, release management standards, and rollback procedures for critical changes.
- Implement observability solutions using Azure Monitor, Log Analytics, or other native tools to detect issues proactively.
- Create operational dashboards and alerts and automate common failure recovery tasks where possible.
- Develop and maintain runbooks, escalation protocols, and incident management playbooks.
- Collaborate with data engineering and analytics teams to align operational strategy with business priorities and platform roadmap.
Requirements:
- 8+ years in data platform or DevOps/operations roles
- 2+ years in a leadership or strategic position supporting modern cloud-based data platforms
- Strong hands-on experience with Azure Synapse, Databricks, ADF, and Power BI
- Experience managing CI/CD workflows for data deployments (e.g., Azure DevOps,GitHub Actions)
- Familiarity with Infrastructure-as-Code, release automation, rollback planning
- Solid grasp of cloud-native monitoring and incident management practices
- Excellent communicator, especially during high-stakes operational incidents
- Strategic mindset with ability to link technical performance with business value and cost
- Strong documentation, process ownership, and problem-solving skills
- Experience with Azure Purview, data governance tooling, or automated data quality checks
- Familiarity with ITIL or formal service management practices
- FinOps or Azure cost management certification
- Knowledge of GDPR, HIPAA, or other data compliance standards
We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/
