Grade Level: L3
Location: Islamabad
Last date to apply: July 06th 2025
What is Manager Quality Assurance – HealthTech + Team Structure?
The Manager Quality Assurance – HealthTech is a key leadership position within the Customer Experience Governance team, reporting to the Head of CX Governance. This role supervises the Expert Quality Assurance – HealthTech and collaborates closely with internal stakeholders, training teams, and healthcare partners to uphold and advance service and clinical quality across all HealthTech touchpoints.
What does Manager Quality Assurance – HealthTech do?
- Lead the Quality Assurance strategy for HealthTech, ensuring alignment with clinical and customer experience standards.
- Supervise, coach, and mentor the QA team, including Expert Quality Assurance – HealthTech.
- Develop and implement robust QA frameworks to monitor, audit, and enhance service quality across all HealthTech services (lab tests, e-pharmacy, doctor consultations, surgeries, etc.).
- Oversee the performance of evaluation vendors, ensuring accuracy, consistency, and timely completion of quality audits.
- Analyze evaluation outcomes, healthcare data, and customer feedback to identify gaps and opportunities for service or clinical enhancement.
- Drive innovation in QA practices by leveraging digital tools, analytics, and integrating customer and patient feedback.
- Conduct Training Needs Analyses (TNA) and coordinate with training teams to deliver effective learning programs for internal and external stakeholders.
- Prepare and present regular reports on clinical and service quality metrics, trends, and improvement recommendations to senior leadership.
- Foster a culture of quality, transparency, and patient-centricity across all HealthTech operations and partners.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
What are we looking for and what does it require to be Manager Quality Assurance – HealthTech?
Requirements:
- MBBS/MD or equivalent degree (mandatory) with valid PMDC/PMC registration.
- Minimum 5+ years of experience in healthcare quality assurance, hospital operations, or clinical governance, including at least 1 year in a leadership/supervisory role.
- Solid understanding of digital healthcare delivery, clinical processes, and patient safety standards.
- Proven ability to lead teams, manage vendors, and collaborate cross-functionally.
- Excellent analytical, communication, and report writing skills.
- Demonstrated experience in developing and implementing QA policies and procedures in healthcare settings.
- High ethical standards, attention to detail, and a strong commitment to patient safety and quality.
- Ability to thrive in a dynamic, fast-paced, and collaborative environment.
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
