Benchmark BPO is looking for motivated professional to lead training and quality assurance for our ACA campaign.
Key Responsibilities
- Design and deliver comprehensive training programs for ACA campaign agents.
- Develop and update scripts, manuals, call flows, and learning materials.
- Observe live and recorded calls to ensure script adherence, quality standards, and compliance.
- Conduct performance evaluations and QA scoring, provide actionable feedback to agents.
- Identify coaching needs; assist newer agents and advise team leads.
- Generate reports on training impact, QA metrics, and ongoing improvements.
Requirement
- At least 1–2 years of direct experience in ACA/Obamacare telemarketing campaigns (either sales or verifications)
- Previous experience in training or quality assurance roles within a call‑center environment is a plus.
- Strong understanding of ACA regulations, health‑insurance terminology, and US market.
- Excellent English communication, coaching, and interpersonal skills.
- Ability to work effectively in a fast‑paced, night‑shift environment.
What We Offer
- Competitive salary with clear path for increments based on performance.
- Opportunity to lead and grow within a thriving, US‑based call center.
- Hands‑on experience designing training and QA processes.
- Supportive environment: room for professional development and career advancement.
How to Apply
Interested candidates are encouraged to email their CVs to: [email protected]
For more details, contact us at: 0321-9585558 / 051-8739755
Job Type: Full-time
Pay: Rs45,000.00 - Rs70,000.00 per month
Work Location: In person
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