We are looking to add multiple Product Support Analyst (Tier 1) to support our Enterprise & Government Customers using VIDIZMO products and services on SaaS, Customer's Azure & AWS Cloud or On-Premise Models.
We provide Video Content Management systems to Fortune 5000 companies and Governments across the globe. We are recognized in Gartner's Magic Quadrant and IDC MarketScape for Digital Evidence Management as one of the top 7 companies in the world. We provide Video Content Management systems to Fortune 5000 companies across the globe and are recognized in Gartner's Magic Quadrant. Our developed systems empower our customers to deliver Live as well as On-Demand Video Streaming to their audience, store and share multimedia content as well as perform Video and Audio Analysis using Machine Learning
Job Description:
- Solving technical product deployment and implementation issues while communicating directly with customers using the phone, ticketing system & remote web meeting tools
- Keeping customers happy with prompt responses & excellent communication.
- Ensure SLA is met for the tickets reported by the Customers by promptly responding and excellent communication
- Provide assistance to the software testing and product teams as required
- Develop, Maintain and Update expert knowledge of the VIDIZMO (www.vidizmo.com) product suite
- Educate customer's regarding VIDIMZO functions and features
- Escalating bugs and issues to Tier 2, Tier 3 and Product Engineering Team
- Remain fully aware of the upcoming releases involving new features as well as bug fixes
Required Skills:
- Good communication skills, both written and verbal
- Good understanding of Networking, OS, Databases, Browsers, HTML, Cloud /Web Applications,
- Hands-on experience installing OS, troubleshooting Internet/LAN/WAN, connectivity, browsers etc.
- Can use various illustration tools to design network and system diagrams
- 2+ years experience in System & Network Administration, Deployment & Implementation of High availability, high-performance Web Applications in complex IT environments
Preferred skills:
- Knowledge of Video, Digital Media, Content Management Systems, Encoding, Streaming, CDNs etc., is preferred.
Qualification:
- 2-3 years of professional experience is required
- BS/BSc or above in Computer Science
Benefits: Health Insurance (OPD/IPD), Separate Maternity Cover, Paid Vacation, Car Support Program, Referral Bonus, Bi-Annual Increment. Provident Fund, Career Growth, Bonus (benefits vary based on location)
Multiple Locations: USA, Pakistan, India, UAE, Australia, Canada (benefits vary based on location)