Receptionist, Consulting Clinics
Department: Consulting Clinics
Entity: Aga Khan Hospital, Kharadar
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-Campus Hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The hospital provides zakat for those patients who are eligible, and the health systems offers generous patient welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:
greet patients and other customers in a polite, professional and helpful manner, and provide necessary instructions
schedule appointments of patients with the doctors using Outpatient Management System and ensure smooth functioning of clinics through timely confirmations and cancellations
answer phone calls promptly and courteously, and provide the required information to callers
guide patients for diagnostic tests preparation, coordinate with doctors for clinical summaries and take care of necessary dispatches
provide appointments schedule doctors before clinic start time and ensure that the clinic area is properly
receive cash from patients for services provided as per the fee structure and submit Daily Revenue report to the supervisor or his designee at the end of clinic so that record of cash transactions can be maintained
create new patient medical record after seeking necessary information and provide medical record card
coordinate with nursing staff for addressing day-to-day clinic problems
manage patient queries and problems to ensure smooth functioning of clinics
ensures availability of all forms/ slips to be used by nurses and physicians and keep patients’ files or charts neat, clean and replenished at all times for reference.
Requirements:
You should have:
a Bachelor’s degree
one year of experience, preferably related to front desk or customer services
good interpersonal skills, particularly communication skills
good knowledge and proficiency in basic computer applications such as Microsoft Office
ability to multi-task and work effectively in a fast-paced, professional environment
ability to remain tactful, composed and calm in stressful situations
ability to solve problems using creative and critical thinking skills
willingness to work in shifts
comprehensive employment reference checks will be conducted.
To Apply:
Please send your detailed CV to [email protected] and mention position number"10026757" in the subject line.
Only shortlisted candidates will be contacted.