Duties & Responsibilities:
- Greet and check-in guests
- Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails
- Follow-up and share right and complete information with potential clients
- Anticipate client needs over the visit and build rapport with customers
- Provide guests with information about amenities, area and venues and promote services
- Assist the Community Associate in on-boarding new clients
- Record guest’s information and their requirement in the CRM
- Prepare presentations and content to share with guests
- Any other tasks associated with fulfilling your role effectively
Requirements:
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Degree in hotel management or relevant field will be a plus
Job Type: Full-time
Work Location: In person
Application Deadline: 30/06/2025
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