About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division
Overview: Crosscap is a trusted partner for enterprise marketing teams to enhance marketing operational efficiency and revenue growth through our innovative solutions. Our platform empowers marketing, merchandising, and operational teams across Fortune 1000 companies, enabling strategic alignment and execution of Omni-channel campaigns.
The Position
We're looking for a Senior Scrum Master who thrives in fast-paced, high-growth environments. You will be the driving force behind Agile best practices, team performance, and cross-functional collaboration. This is not just a facilitation role — we need a strategic thought partner and coach who can guide multiple teams through complex product deliveries with clarity, agility, and confidence.
If you’re an experienced servant leader who inspires teams, removes roadblocks, and brings out the best in people — all while keeping a laser focus on delivery — we want to talk to you.
The selected individual will preferrable work in the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore R&D team.
Responsibilities
- Lead Agile Teams: Serve as Scrum Master for 2–3 high-performing teams delivering complex, mission-critical solutions.
- Agile Coaching: Mentor team members, Product Owners, and leadership on Agile values, frameworks (Scrum, SAFe, Kanban), and mindset.
- Facilitate Agile Events: Plan and run all Scrum ceremonies with precision and purpose — sprint planning, standups, reviews, retrospectives.
- Delivery Enablement: Track and improve team velocity, lead backlog refinement, and ensure consistent, predictable delivery.
- Drive Continuous Improvement: Champion data-driven retrospectives, implement actionable takeaways, and foster a culture of experimentation and learning.
- Remove Impediments: Actively identify, own, and resolve blockers and cross-team dependencies to enable flow.
- Metrics & Reporting: Define and report meaningful KPIs to stakeholders — including burn-downs, velocity trends, and cycle time.
- Enterprise Agility: Support scaled agile transformation initiatives (e.g., SAFe PI Planning), and help align team outputs with business priorities.
Qualifications & Skills
Must-Have:
- Agile certifications (CSM, A-CSM, SAFe Scrum Master, or equivalent).
- 6+ years of experience as a Scrum Master in enterprise-scale Agile environments.
- Deep understanding of Agile/Scrum principles, frameworks, and tools (e.g., Jira, Confluence, Rally).
- Proven track record of enabling teams to ship high-quality products quickly and sustainably.
- Strong stakeholder management and facilitation skills.
- Experience working with distributed, cross-functional product teams.
- Nice-to-Have:
- Background in software engineering, product management, or technical project management.
- Experience leading through organizational change or agile transformation.
Nice-to-Have:
- Background in software engineering, product management, or technical project management.
- Experience leading through organizational change or agile transformation.
Personal Traits
- Leadership-First: A true servant leader who lifts others up.
- Influential Communicator: You bring clarity and alignment at all levels — from team retros to executive updates.
- Change Agent: You thrive on helping teams mature and scale Agile practices across the organization.
- Rock Star Mentality: You show up with energy, empathy, and a bias toward action — always focused on team success.
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
