Job Title: Trainer
Department: Training & Development
Job Type: Full-Time
Job Summary:
We are looking for a dynamic and experienced Trainer to join our team and lead the training efforts for our call center staff. The ideal candidate will be responsible for delivering engaging training sessions, improving agent performance, and ensuring alignment with business objectives. While call center experience is preferred, we welcome candidates from other industries who demonstrate strong communication skills, training capabilities, and a deep understanding of customer service excellence.
Key Responsibilities:
- Design, develop, and deliver training programs for new hires and existing call center staff.
- Conduct onboarding and soft skills training, including customer handling, communication, sales, and product knowledge.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance monitoring.
- Coordinate with operations and quality teams to identify training needs and performance gaps.
- Maintain training materials, manuals, and training records as per standards.
- Provide one-on-one coaching to underperforming agents when needed.
- Stay updated with industry trends, tools, and technologies to enhance training effectiveness.
- Prepare reports on training outcomes, attendance, and employee development.
Qualifications:
- Bachelor’s degree in Business, HR, Education, or a related field.
- 4–7 years of training experience in a call center or customer service environment.
- Strong communication, presentation, and interpersonal skills.
- Ability to design interactive and engaging training content.
- Proficient in MS Office (especially PowerPoint and Excel).
- Open to candidates from other industries with strong training and facilitation experience.
Preferred Skills:
- Experience in BPO/Call Center (inbound/outbound)
- Knowledge of adult learning principles
- Familiarity with e-learning tools and LMS platforms
Job Type: Full-time
Pay: Rs75,000.00 - Rs150,000.00 per month
Work Location: In person
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